Purpose
This page outlines how to queue up
work for other teams and departments to respect everyone's workflows and client
deadlines.
Application
Queuing up work for other teams and
departments applies to anyone needing work
from someone else.
1. Identify the Needed Work
When you are assigned something
outside the scope of your normal work, it is
okay to ask for help completing it. You can
ask a manager who it should be assigned to to
ensure that the correct team members are
involved. Once you know who is going to
complete the work and the scope of the work
that they will do, there are two different
ways to assign it.
2. Create a Support Ticket in
Teamwork
If the anticipated work is a
standalone item that should take under an hour
of work, it can be assigned as a ticket. You
would email support@buzzmarketing.ca with
a message addressed to whoever will be doing
the work, with a brief explanation of what the task
is, your required deadline (there are tags for
this as well), and any other relevant
information.
Barry will then assign this ticket
to the appropriate person. It is polite to mention this task to them over Skype to
ensure that they have seen it and let
them know they can liaise with you if they
have questions. Once the ticket is complete,
either the team member will close out the
ticket, or you can if you need to review their
work. When necessary, please ensure the
billable ticket is invoiced or added to a
project for proper invoicing
later.
Here is an example of a ticket with
a "High Priority" tag, indicating that the
work is urgently required.
3. Create a Task in Teamwork
Project
If a task will take longer than an
hour, or is part of a broader project, then a
task should be created in Teamwork. Here is a
video showing a good example:
Ideally, tasks can stand alone
without other information being required. In
this example, Keelan provided Paul with a
project brief, explaining the purpose of the
creative he was asking for, sharing how it would
be used, and giving context. He has also
attached photography files he would like used.
This makes the task very clear for Paul so he
can complete it more quickly.
When creating a task, please assign
it to the correct team member, set a deadline,
and provide project details and relevant
files. Once you have viewed the completed
work, please close out the task and thank the
team member for their support.
Things to remember:
- Please ensure all time is tracked and
invoiced appropriately.
- Ensure that the manager of the team is
also aware that you are assigning the work
to one of their team members so that they
can help arrange priorities.
- Use realistic timelines; try to
allow at least 48 hours for work to be
completed.
- As the person assigning the work, it is
your responsibility to review the work
completed and request any edits or
follow-ups.