Purpose
This page outlines the standards for communicating with external vendors, clients, etc.
Application
External communication standards apply to all Buzz marketing employees.
1. Review Emails & Tickets
Review your emails and tickets at the beginning and end of every day to ensure no communications are missed or forgotten. Categorize your tickets to help you remember who needs to be contacted.
2. Respond Time
Strive to respond to all emails and tickets within 48 hours, even if an associated task takes longer. This shows that we are responsive and addressing the matter at hand. If possible, give a clear timeline for how long it will take to resolve an issue or respond fully to a customer's email.
3. Check Grammar
Always check communications for typos and missed attachments and ensure that names are spelled correctly. We want to give the impression of being polite, courteous, and professional.
4. Add Followers
If a ticket's subject matter concerns other team members, be sure to add "followers" so that everyone has the correct communications. If information is relevant to a project, post a comment in Teamwork so your team members do not have to search for information in your tickets.
5. Sending Tickets
Send tickets from Teamwork Desk rather than your personal email so the team can view your communications if they need to access some information.