Knowledge Base

This page outlines the best practices for conducting iGuide services at Buzz Marketing to ensure consistency, quality, and customer satisfaction.

Employees involved in providing iGuide services to clients should adhere to the best practices whenever an iGuide service is scheduled and executed.

Review the client's requirements and specifications for the iGuide service. Then, ensure all necessary equipment, including the camera, iPad, tripods, and measurement tools, are all in working order and charged. Regularly update the equipment and software to maintain high-quality standards for iGuide services.

Schedule the iGuide services at a convenient time for both the client and the team. Ensure all team members are trained and proficient in using iGuide services.

Arrive at the client's location at the scheduled time. Once you have arrived, introduce yourself to the client. Conduct a brief walkthrough of the property with the client to identify any specific areas of focus or concerns.

Ensure clear and professional communication with the client throughout the process to manage expectations and address concerns.

Assess the property layout and identify key features to highlight in the iGuide. Measure the wall thickness accurately using the laser measurement tool or tape-measurer. Ensure that all areas to be captured are clean, well-lit, and staged appropriately. 

Set up the camera and tripod in each room to capture 360-degree panoramic images. Ensure the proper alignment and coverage to provide a seamless virtual tour experience. As required, capture additional features such as floor plans, measurements, and room details. 

Transfer the captured images and data to the designated computer or device. Use iGuide software "Stitch" to stitch together panoramic images and create the virtual tour. Make sure to create a snapshot for each scan. Review the virtual tour for accuracy, clarity, and completeness.

Conduct a thorough quality check of the virtual tour to ensure all features are accurately represented. Additionally, verify that the navigation within the tour is smooth and intuitive. Address any discrepancies or issues identified during the quality check. 

Provide the completed iGuide virtual tour to the client within the agreed-upon timeframe. Offer assistance and guidance on integrating the virtual tour into their marketing materials or listings. Additionally, obtain feedback from the client to ensure satisfaction with the iGuide service.